Return & Refund Policy

Effective Date: May 11, 2025

Welcome to Elinetic. Customer satisfaction is important to us, and we aim to provide a transparent and fair return experience for all eligible purchases. This Return & Refund Policy explains the conditions, timelines, and procedures related to returns, refunds, exchanges, damaged items, and non-returnable products for orders placed through Elinetic.

By placing an order with Elinetic, you agree to the terms outlined in this policy.

1. Return Eligibility

Customers may request a return within 60 days of the delivery date for eligible items purchased from Elinetic.

To qualify for a return, items must:

• Be unused, unworn, and unwashed
• Be in original condition
• Include original tags and packaging when applicable
• Not show signs of damage caused by misuse or improper handling

Products returned without authorization may not be accepted.

2. Eligible Products

The following product categories may be eligible for return:

• Dresses
• Tops
• Bags

Eligibility is subject to inspection and compliance with the conditions outlined in this policy.

3. Non-Returnable Items

For hygiene, safety, and operational reasons, certain items may not be eligible for return, including:

• Final sale items
• Clearance products
• Gift cards
• Customized or personalized products
• Items marked as non-returnable at checkout
• Products returned in damaged or heavily used condition

Elinetic reserves the right to deny returns that do not meet eligibility requirements.

4. Return Window

Requests submitted after the return window expires may not qualify for refund or replacement consideration.

5. Return Process

To initiate a return, customers should contact our support team with the following information:

• Order number
• Customer name
• Email address used for purchase
• Reason for return
• Supporting photos if applicable

Contact Information

Once approved, return instructions will be provided by our customer support team.

Please do not send items back without authorization.

6. Return Shipping Costs

Elinetic provides returns with no restocking fees.

Customers may still be responsible for return shipping costs unless:

• The item arrived damaged
• The wrong product was received
• The item was defective upon arrival
• The return is caused by an error on our side

7. Refund Processing Time

Once a returned item is received and inspected, refunds are processed within the timeframe below.

Refund timing may vary depending on:

• Financial institutions
• Payment providers
• Bank processing speeds
• Original payment method

Customers will receive email confirmation once the refund has been issued.

8. Refund Methods

Approved refunds are issued to the original payment method used during checkout.

Possible refund methods include:

• Credit card refund
• Debit card refund
• PayPal reversal
• Original digital payment provider

Elinetic does not issue cash refunds.

9. Partial Refunds

Partial refunds may be granted in situations including:

• Returned items missing original packaging
• Products showing signs of use
• Incomplete returns
• Minor damage not caused during shipping

All partial refund determinations are made at Elinetic’s discretion after inspection.

10. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To assist with investigation and resolution, please provide:

• Order number
• Clear product photos
• Photos of packaging
• Description of the issue

Depending on the situation, we may offer:

• Replacement item
• Full refund
• Partial refund
• Store credit

We reserve the right to request additional evidence before approving claims.

11. Exchange Policy

At this time, Elinetic may offer exchanges for eligible items depending on inventory availability.

Exchange requests are subject to:

• Product availability
• Size or color availability
• Item condition

If an exchange is unavailable, a refund may be offered instead.

12. Late or Missing Refunds

If you have not received your refund after the stated processing timeframe:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank or payment provider

Some financial institutions require additional processing time before funds appear officially posted.

If you still require assistance, please contact:

• support@elinetic.com

13. Refused or Unclaimed Packages

Packages refused by the customer or left unclaimed may be returned to our facility.

In these situations:

• Refunds may be delayed until the return is received
• Original shipping costs may not be refundable
• Additional shipping fees may apply for reshipment requests

14. Cancellation Requests

Customers who wish to cancel an order should contact us immediately after placing the order.

Orders already processed or shipped may not be eligible for cancellation.

If cancellation is approved before shipment:

• A full refund will be issued
• No cancellation fees will apply

15. Chargebacks & Payment Disputes

Customers are encouraged to contact Elinetic directly before initiating a payment dispute or chargeback.

Opening a chargeback while a refund or return request is already under review may delay resolution.

We reserve the right to provide order records, shipment tracking, and communication history during payment dispute investigations.

16. Abuse of Return Policy

To protect our operations and customers, Elinetic reserves the right to limit or refuse returns in cases involving:

• Excessive return activity
• Fraudulent claims
• Policy abuse
• Suspicious behavior

This includes returns involving heavily worn, altered, or intentionally damaged products.

17. International Returns

International customers may be responsible for:

• Return shipping expenses
• Customs handling fees
• Import/export charges

Shipping fees, duties, and taxes are generally non-refundable unless otherwise required by law.

18. Processing Conditions

Returned products may be inspected to verify:

• Product condition
• Order authenticity
• Eligibility status
• Compliance with this policy

Refund approval is not automatic and depends on successful inspection.

19. Customer Support Availability

Our customer support team is available during the following hours:

We aim to respond to all inquiries as quickly as possible during business hours.

20. Policy Updates

Elinetic reserves the right to modify this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically for updates.

21. Contact Us

If you have any questions regarding returns, refunds, exchanges, or damaged products, please contact us:

Thank you for shopping with Elinetic. We appreciate your trust and are committed to providing a professional and reliable customer experience.